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COVID reopening FAQs

Today's opening Hours: 10am - 4pm
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ARE MASKS COMPULSORY?

You must wear a face mask when visiting the Science Space. Children 12 years and under are exempt but are encouraged to wear masks where practicable. Please bring your own mask on your visit OR we will have them available to purchase at reception for $1.00 per mask.
You are not required to wear a mask if you have a medical exemption, for example a physical or mental health illness or condition, or disability, that makes wearing a mask unsuitable. This may include but is not limited to people who have a skin condition, an intellectual disability, autism or trauma. Learn more about NSW Government face mask rules.

DO I HAVE TO CHECK IN USING THE QR CODES AND THE SERVICE NSW APP?

YES! Visiting Science Space will require electronic check in via Service NSW app prior to entry. The QR scan in codes will be displayed on the entry to the building and in the reception area. A member of our team will ask to see the ‘green tick’ on your Service NSW app and check it relates to our premises. If it is not possible to check in using your device, please see a staff member for an alternate sign-in method. If a person refuses to check in at our premises, we may refuse entry.

DO I HAVE TO BE VACCINATED TO ATTEND SCIENCE SPACE?

Our focus at this time is on keeping our community safe and reducing anxiety and stress on families in these uncertain times. The Terms and Conditions of entry to Science Space have been amended for visitors over the age of 16 and will require adults to confirm they have had double dose vaccination (unless you have proof of medical exemption), as per government guidelines until the 1 December or at a time when more information is released about 90% vaccination rate of adults in NSW. All bookings will take place online and visitors will be required to book online to provide their details and answer COVID screening questions including vaccination status.

WHAT COVID-19 HEALTH AND SAFETY MEASURES HAVE YOU PUT IN PLACE?

The health and safety of members, guests and staff always comes first. That is why we have introduced a range of new measures and cleaning protocols:

  • We have developed our COVID-Safe Operations Plan under recommendations provided by the NSW Health Department and State and Federal Governments.
  • Key staff have completed the COVID-19 Infection and Prevention Control training endorsed by the Australian government.
  • Enhanced daily cleaning regimes, including frequent cleaning of high touchpoints.
  • Ensuring adequate handwashing facilities are available.
  • Installed additional hand sanitiser dispensers throughout the Discovery Space.
  • We have introduced session times with limited capacity.
  • We collect contact information upon booking to comply with public health guidelines.
  • We require guests to complete a COVID screening when booking, including answering questions about vaccination status.
  • Zero contact check-in. You can pre-booked online and receive a QR code on your phone or print out ready to scan at the entry point.
  • Elevator use is recommended to be used by one household group at a time.
  • Please follow the floor markings and signage to help maintain safe distances.
  • CASH is preferred please use EFTPOS where possible.
  • We are limiting the number of people at one time and some changes have been made to ensure physical distancing and government recommendations can be adhered to.

WHAT CAN I DO TO HELP KEEP EVERYONE SAFE AND HEALTHY?

Thanks for asking! We could not do this without your support. You can help us stay safe and healthy by following these simple guidelines:

  • Please read our conditions of entry particularly as they apply to changes associated with NSW Government COVID-19 guidelines for businesses.
  • Do not attend Science Space if you or any members of your family group are unwell, or showing symptoms of COVID-19.
  • We ask that all visitors consider downloading the government COVIDSafe app and ensure this is active on their device at all times.
  • We ask you wash your hands and regularly use the hand sanitiser available throughout Science Space.
  • Take responsibility for social distancing by adhering to floor markings, avoid gathering in close proximity to others.
  • Follow the capacity limits throughout the building.
  • For a safe and quick check-in, please ensure you have your pre-booked session QR code ready to scan on your phone or a printed copy for all guests in your party.
  • Please be respectful to staff members and follow any instructions provided in relation to all the measures in place to maintain a COVID-Safe environment.
  • We will continue to be guided by the NSW Government’s health guidelines and will provide updates to this information.

I’M A MEMBER, DO I STILL NEED TO BOOK?

Yes. For the health and safety of members of the community in the Science Space, and to comply with Australian Government guidelines, all visitors to Science Space are required to book using the online checkout and register all guests, including those under 12 months. Anyone listed on your membership is entitled to book for free.

Please read the COVID-Safe conditions at the checkout to confirm your understanding of the conditions of entry before booking.

I HAVE A BOOKING BUT CAN NO LONGER MAKE IT

We understand that plans change. We do ask that you contact Science Space the day before your visit date so we can release the tickets to other family groups during this low-capacity period. If you have paid for entry but cannot attend, you can contact us to reschedule or receive a full refund by emailing science-space@uow.edu.au

You will then be contacted to process the refund (as we require your credit card details). For a refund of fees paid, we require that you notify us via phone or email 1 hour prior to your session time. No refunds will be given after this time.

ARE YOU STILL RUNNING THE PLANETARIUM AND SCIENCE THEATRE?

Yes, we are but only during weekends and school holidays. To book a show please select your dates and your entry tickets. On the next page you will be presented times for the shows that will be available on that day. Select a show ticket for each member of your group.