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COVID reopening FAQs

Today's opening Hours: Closed NSW Term Time
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MASKS

While masks are no longer mandatory, we strongly encourage all guests and staff to wear them where social distancing is a challenge.

WHAT COVID-19 HEALTH AND SAFETY MEASURES HAVE YOU PUT IN PLACE?

The health and safety of members, guests and staff always comes first. That is why we have introduced a range of new measures and cleaning protocols:

  • We have developed our COVID-Safe Operations Plan under recommendations provided by the NSW Health Department and State and Federal Governments.
  • Key staff have completed the COVID-19 Infection and Prevention Control training endorsed by the Australian government.
  • Enhanced daily cleaning regimes, including frequent cleaning of high touchpoints.
  • Ensuring adequate handwashing facilities are available.
  • Installed additional hand sanitiser dispensers throughout the Science Space.
  • Zero contact check-in. You can pre-booked online and receive a QR code on your phone or print out ready to scan at the entry point.
  • Elevator use is recommended to be used by one household group at a time.
  • Please follow the floor markings and signage to help maintain safe distances.
  • CASH is preferred please use EFTPOS where possible.
  • We are limiting the number of people at one time and some changes have been made to ensure physical distancing and government recommendations can be adhered to.

WHAT CAN I DO TO HELP KEEP EVERYONE SAFE AND HEALTHY?

Thanks for asking! We could not do this without your support. You can help us stay safe and healthy by following these simple guidelines:

  • Please read our conditions of entry particularly as they apply to changes associated with NSW Government COVID-19 guidelines for businesses.
  • Do not attend Science Space if you or any members of your family group are unwell, or showing symptoms of COVID-19.
  • We ask you wash your hands and regularly use the hand sanitiser available throughout Science Space.
  • Take responsibility for social distancing by adhering to floor markings, avoid gathering in close proximity to others.
  • For a safe and quick check-in, please ensure you have your pre-booked session QR code ready to scan on your phone or a printed copy for all guests in your party.
  • Please be respectful to staff members and follow any instructions provided in relation to all the measures in place to maintain a COVID-Safe environment.
  • We will continue to be guided by the NSW Government’s health guidelines and will provide updates to this information.

I’M A MEMBER, DO I STILL NEED TO BOOK?

Yes. For the health and safety of members of the community in the Science Space, all visitors to Science Space are askedto book using the online checkout and register all guests, including those under 12 months. Anyone listed on your membership is entitled to book for free.

I HAVE A BOOKING BUT CAN NO LONGER MAKE IT

We understand that plans change. We do ask that you contact Science Space the day before your visit date so we can release the tickets to other family groups during this low-capacity period. If you have paid for entry but cannot attend, you can contact us to reschedule or receive a full refund by emailing science-space@uow.edu.au

You will then be contacted to process the refund (as we require your credit card details). For a refund of fees paid, we require that you notify us via phone or email 1 hour prior to your session time. No refunds will be given after this time.